Cancellation and Refund Policy

Introduction

At Eklavvya.ai, we are committed to providing high-quality online assessment and examination services. Due to the nature of our services, where exams commence immediately upon payment, we have a strict no-refund policy. This policy outlines the conditions under which services are provided and clarifies our stance on cancellations and refunds.

No Refunds

Once a user completes the payment process, the exam will start immediately. Given this instant access to our examination services, we do not offer refunds once a payment has been made. We encourage our users to review all exam details and ensure they are ready to begin the exam before making a payment.

No Cancellations

As exams begin immediately after payment, we do not accept cancellations. Users are advised to be certain of their decision to proceed with an exam before making a payment.

Exceptions

In exceptional circumstances where Eklavvya.ai experiences a technical failure or other unforeseen issues that prevent the start or completion of an exam, we may, at our discretion, offer a reschedule of the exam or provide credits for future exams. These exceptions are handled on a case-by-case basis, ensuring fairness and customer satisfaction.

Technical Issues

If you encounter any technical issues during the exam process that prevent you from completing an exam you have already paid for, please contact us immediately. Our team will assess the situation. If it is determined that the issue was due to a fault on our end, we will offer solutions such as rescheduling the exam at no additional cost or providing credits for future services.

Contact Information

For any questions or concerns regarding this Cancellation and Refund Policy or if you experience technical issues during your exam, please contact us at [provide contact information]. Our support team is here to assist you and ensure a smooth examination process.